Case Management Assistant

Position Type:   Full-Time

Department:     Program

Direct Report:   Executive Director

Compensation: $45,000 annually plus accrued paid time off and sick leave benefits.

Position Overview

This non-exempt position is for a full time Case Management Assistant working with an all-female clientele base in a residential house setting in Aurora, working from our offices in Parker and remote fieldwork assisting trafficking survivors in the Denver metro area.

As the Case Management Assistant, you will work closely with the Executive Director developing and implementing individual case plans and assist in coordinating services and resources for clients. Managing client files, scheduling, and transporting clients to appointments, communicating with clients and partner organizations, and ensuring documentation accuracy. Your role will contribute to the efficient functioning of the case management team and the delivery of high-quality services to clients in a trauma-informed environment.

Primary Duties

  • Work with the Executive Director to develop individual case plans and maintain all documentation with the program team.

  • Help clients identify achievable goals and objectives for their individual case plans that address all relevant issues: income, employment, education, health, mental health treatment, substance abuse treatment, housing, recovery, life skills, and legal needs

  • Collaborate with clients to develop, implement, and revise a 6–8-month individualized case plan and monitor progress toward case management goals

  • Meet at least weekly with each client to develop weekly case plan and discuss their goals and progress

  • Act with utmost professionalism, responding promptly and respectfully to all inquiries, suggestions, requests, and complaints in accordance with agency policy

  • Communicate with staff, volunteers, and partner agencies in a respectful, professional manner

  • Maintain appropriate boundaries with clients, observing all confidentiality and HIPAA protocols

  • Maintain excellent written records and required statistical forms, as well as administrative paperwork such as mileage sheets, expense reports, and disbursement requests.

  • Review documentation for completeness and compliance with organizational policies and regulatory requirements. Maintain database records for clients in a timely and accurate manner

  • Participate in regularly scheduled supervision, and utilize supervision/consultation as needed

  • Utilizes different clinical case management modalities (Motivational interviewing, coaching, intensive case management, active listening, etc.)

  • Provides services to clients in a trauma-informed, culturally competent manner

  • Take incoming calls, intake assessments, care coordination

  • Schedule appointments and follow-up visits for clients, coordinating with case managers and other team members. Transport clients to appointments or coordinate transportation with milieu staff

  • Identify areas for process improvement and contribute to the implementation of best practices within the case management program

  • Occasionally filling in for residential staff as needed to cover house shift needs

Qualifications:

  • High school diploma or equivalent; a degree or college coursework in social work, psychology, or a related field preferred

  • Previous experience in an administrative support role, preferably in a social services or related field

  • Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and team members

  • Excellent computer skills, working with Microsoft, Google Suite, client database, and other technology products

  • Knowledge of confidentiality regulations and ethical standards related to client information

  • Ability to work independently as well as part of a collaborative team

  • Ability to apply positive engagement, motivational, and leadership skills in a culturally appropriate manner, working with adults from diverse and challenged backgrounds

  • Be able to work independently as well as part of a team, with good personal boundaries and appropriate use of authority

  • Ability to hear and process critical feedback, as well as provide it to others

  • Ability to meet deadlines and follow through on commitments

Other Requirements

  • If offered a position, applicants are required to undergo both a background check and a drug test

  • Must have a valid Colorado Driver’s license and a recent clean driving record

  • Ability to transport the people we serve in your vehicle. Safe, dependable vehicle required with a current vehicle registration maintained

  • Must have and maintain a current Colorado auto insurance policy

  • Excellent rapport and a deep understanding of client population

  • Confidence in the mission and compassion for assisting survivors of trafficking and their ability to heal and become self-sufficient

  • Some travel (within Aurora and the Denver Metro area)

  • Evening and some weekend work may be required as needed

  • Knowledge of Covered policies and procedures and ability to enforce them

  • Demonstrated ability to constructively work with people in crisis

Time Requirements

This position will be completed in 40 hours per week. This position may include evening and weekend hours as needed but primary hours will be standard business hours M-F 9-5.

Work Environment

This job operates in a professional office environment as well as fieldwork and uses standard office equipment such as laptop computers, desktop computers and telephones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to sit and/or stand for sustained periods of time; lift, push, pull items in excess of 30 lbs; walk and reach with hands and arms. This description indicates thegeneral level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

APPLICATION PROCESS

  • Submit resume and cover letter to info@coveredcolorado.org

  • Qualified candidates will be contacted to schedule interviews

  • Complete necessary documents, background check, drug screening and training