RESIDENTIAL SUPPORT STAFF

  • Position Type: Part-Time, Saturday & Sunday 8am-4pm, Wednesdays 1-3pm

  • Starting Pay: $22.00/Hour

  • Benefits Include: Accrued paid time off and sick leave

  • Location: SE Denver Metro Area (Address disclosed upon hire)

Position Overview

Covered Colorado is seeking dedicated and compassionate part-time Residential Support Staff to join our milieu-based residential program for adult female survivors of trafficking. This in-person role focuses on creating a safe, structured, and client-centered environment that fosters healing, autonomy, and community engagement.

Time Requirements:

This position will be completed in 16-20 hours per week. Saturday & Sunday 8am-4pm and Wednesdays 1pm-3pm for clinical supervision. It is crucial that you can fulfill your scheduled days and hours.

Key Responsibilities -

Milieu Engagement and Supervision

 ·         Co-regulate with clients—validate emotions without agreeing to distortions or gossip

·         Model healthy boundaries, de-escalation, and grounding techniques

·         Encourage residents to utilize coping skills and sit with discomfort

·         Redirect distorted thinking and reinforce therapeutic tools

·         Facilitate daily groups, check-ins, and check-outs

·         Provide basic psychoeducation inside and outside groups

·         Assist clients with ABC (Antecedent-Behavior-Consequence) sheets

 Client and Program Support

 ·         Assist with planning and supervising resident activities

·         Ensure resident adherence to schedules and assigned chores

·         Administer medications in accordance with QMAP certification

·         Monitor UAs/BAs and complete sharps checkout/return process

·         Maintain safety protocols: secure exterior doors, follow “Black/Red bin” policy, avoid unapproved suitcase access

Documentation and Communication

·         Accurately document all significant client interactions and behaviors

·         Complete shift notes, incident reports (including staff actions), and Teams communication

·         Maintain clear, confidential, and effective communication with team members

·         Adhere to company policies, Covered Code of Ethics, and all applicable laws

 House Maintenance and Safety

·         Support cleanliness and organization of the residence

·         Perform light household duties and basic upkeep

·         Remove snow and ice from walkways as needed

 Qualifications -

 Education & Experience

·         Bachelor’s degree preferred (psychology, social work, or related field) or one year of behavioral health experience

·         Experience working with trauma survivors or vulnerable populations strongly preferred

 Certifications & Licenses

·         Valid Colorado Driver’s License, reliable transportation, and proof of insurance

·         Current or eligible for Colorado QMAP certification

·         CPR/First Aid certification or willingness to obtain

 Skills & Competencies

·         Strong interpersonal and communication skills

·         Cultural humility and emotional intelligence

·         Ability to remain calm in crisis situations and respond effectively

·         Commitment to trauma-informed and client-centered care

·         Strong organizational and documentation skills

·         Capacity to maintain professional boundaries

·         Ability to work independently and collaboratively

·         Willingness to accept feedback and engage in continuous growth

 Physical & Schedule Requirements

·         Must be able to lift/push/pull up to 30 lbs

·         Must be able to sit/stand for extended periods and navigate residential spaces

·         Must be available for 16–20 hours/week, including days, evenings, and weekends

·         Must consistently fulfill scheduled shifts and be punctual

 Additional Requirements

·         Successful completion of background check

·         Passion for serving survivors of trafficking and belief in their capacity to heal

·         Understanding of and alignment with Covered Colorado’s mission and values

·         Adherence to confidentiality and ethical standards

 About Covered Colorado

Covered Colorado is a nonprofit organization providing specialized residential and community-based services for survivors of human trafficking. We believe in the power of structured support, safety, and restorative community to help survivors reclaim their lives. We operate a Care & Education Center as well as 2 residential group homes in the Denver metro area.

 

This description indicates the general level and nature of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

 

Application Process

  • Submit resume and cover letter to info@coveredcolorado.org

  • Qualified candidates will be contacted to apply and schedule interviews

  • Complete necessary documents, background check and training